Start with the brief you already have
If you are following up on an active instruction, send the reference details and a short note on what has changed. That might be a new property address, a revised company name, a different lender requirement or an extra document that has arrived since the first request.
When you contact us through the enquiry form on the contact page, the team can route your query to the right person straight away. This saves time on routine back-and-forth and helps us check whether the current scope still matches the transaction timelines.
- Include the property address or company name exactly as it appears on your file
- State whether you need a fresh check, an update or a correction
- Note any deadline that affects transfer, funding or internal approval
- Mention if the matter is in Pretoria, Johannesburg, Centurion, Cape Town, Durban or Bloemfontein
What the team can help with
Support queries are not limited to status updates. We also assist when a buyer, lender or adviser needs a wider scope, such as a property record search combined with ownership verification, or a company background check with adverse media research and document gap review.
If you are unsure which service fits the matter, say what you need to confirm and where the risk sits. For example, you may want to verify occupancy before a site visit, check director profile details before signing, or map portfolio exposure across several assets. A clear note from your side helps us give infromation that is more useful from the start.
- Company Background Checks
- Property Record Searches and Ownership Verification
- Director Profile Research and Adverse Media Research
- Site Visit Verification and Occupancy Checks
- Transaction File Audit and Portfolio Risk Mapping
How to raise a support request properly
Use the enquiry form and give us enough detail to review the matter without delays. A short, structured request is best. If you are working from a bundle of supporting papers, list what has been shared already and what is still outstanding.
We often see delays when a query is sent without a clear property description, no company registration detail, or no explanation of what the lender wants checked. The more specific you are, the easier it is for the team to respond with the right next step.
- Who the report is for, buyer or lender
- The subject property or company details
- The exact question you need answered
- Any file references, dates or missing documents
When a custom scope is the better option
Not every matter fits a standard checklist. Some transactions need more detail, especially when a purchase spans several provinces, the ownership structure is layered, or municipal and occupancy matters need careful checking. In those cases we can tailor the report to the risk profile and the instructions you are working to.
That is useful for mixed-use assets, multi-property portfolios, or company structures where the real control position is not immediately obvious. It also helps when a lender wants a cleaner file before approval, or when a buyer wants to compare two targets side by side before proceeding.
- Custom scope for one-off transactions
- Added verification for high-risk or time-sensitive matters
- Report customisation for internal credit or legal review
- Focused checks for specific towns, suburbs or industrial nodes
What to expect after you send the enquiry
Once the form comes through, the team reviews the details, checks the brief and then matches it to the right research process. If anything is missing, we will ask for the basics needed to proceed. That usually means the property details, company details, or a better explanation of the issue you want resolved.
From there, you can expect practical communication and clear feedback on what is being checked. We know many clients are dealing with transfer dates, funding conditions, municipal queries, or a seller who needs answers quickly, so the aim is to keep the next step simple and workable.
- Initial review of the enquiry and instruction details
- Request for any missing or unclear information
- Confirmation of the service scope before work continues
- Clear follow-up if the matter needs extra verification
Centurion base, national coverage
Our base in Centurion supports work across Gauteng and further afield, including Pretoria, Johannesburg, Sandton and Midrand, plus Cape Town, Durban and Bloemfontein. That matters when you need local property detail, field verification or a company check on a transaction outside your own area.
South African deals often move in pieces, with one document arriving late or a site issue only becoming clear after the first review. Our support process is built for that kind of pace. If you have a current brief, send the details through the contact page and the relevant team member will take it from there.
