Getting help with an active matter
If you already have a company or property report in hand, our support team can help you understand the findings, the risk flags and the next documents to request. We work with buyers and lenders in Pretoria, Johannesburg, Sandton, Midrand, Cape Town, Durban and Bloemfontein, so the guidance stays practical for local conditions and timelines. If a title deed note, occupancy issue or director detail needs a closer look, we will point you to the right part of the report and the next step.
- Clarify report findings in plain language
- Explain what needs follow-up before sign-off
- Help you prepare the next document request
What our support team covers
Our support is built around the services clients use most often: company background checks, property record searches, ownership verification, director profile research, site visit verification, occupancy checks, document gap review, adverse media research, credit risk screening, transaction file audit, portfolio risk mapping and report customisation. If you are comparing more than one transaction or need a different level of detail for a lender, we can help you choose the right scope.
- Buyer due-diligence support for new transactions
- Lender support for file review and risk checks
- Portfolio support for multiple properties or entities
How to raise a support query
Use the enquiry form on our contact page and include the company name, property address, transaction stage and the part of the report you want reviewed. The more detail you give, the quicker we can respond and avoid back-and-forth. If the matter is urgent, note any deadline or bond condition so we can work within it. We review each request carefully and keep the reply focused on the facts you need.
- Include the report reference if you have one
- Attach any supporting documents available
- State whether you are buyer side or lender side
Help for company and property checks
When a transaction involves a close corporation, private company, trust or mixed-use property, small details can change the risk view. We assist with ownership links, occupancy status, director profiles, adverse media, gaps in the file and field confirmation where needed. In coastal areas such as Cape Town and Durban, humidity and building condition can matter too, so we look at the practical side as well as the paper trail. That kind of check can save time and prevent a messy surprise later.
- Ownership and identity cross-checks
- Occupancy and site visit confirmation
- File gaps and missing document review
When you need a clearer report format
Not every client needs the same level of detail. Some want a concise summary for credit approval, while others need a fuller file for internal sign-off, legal review or board pack preparation. We can tailor the report structure so the key findings are easier to use, with the important risks upfront and the background material behind it. That keeps the decision-making clean and saves your team from reading through pages they do not need.
For repeat users, we can also keep the format consistent across multiple matters, which makes portfolio comparisons much easier. It is a small thing, but over time it cuts admin and keeps everyone on the same page.
Who you will be dealing with
Support is handled by a team that understands due-diligence work from different angles. Mpho Sekgobela leads the business from Centurion, with Naledi Mokoena on property research, Johan van der Merwe on company analysis, Zanele Khumalo on client service, Themba Ndlovu on field verification and Ayesha Ismail on quality and compliance. That mix helps us answer questions properly, not just quickly.
If you are unsure which service fits your matter, start with the enquiry form and tell us what you are trying to confirm. We will help you narrow it down and keep the process moving.